1. Introduction

ProperPost LLC ("ProperPost," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

This policy applies to all users of the ProperPost platform, regardless of location, and describes both your privacy rights and how the law protects you.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, company name, phone number
Payment Information: Processed by third-party payment processors (we do not store payment cards)
Template Content: Property details, tenant information you input into templates
Support Communications: Inquiries, correspondence, and feedback you provide
Profile Information: Optional profile details and preferences

2.2 Automatically Collected Information

Usage Data: Features accessed, templates generated, timestamps, session duration
Device Information: IP address, browser type, operating system, device identifiers
Cookies and Tracking: Session management, preferences, and analytics data
Log Information: Server logs, error reports, performance metrics

Important Data Protection Notice:

We do not store tenant personal information from generated emails, Social Security numbers, financial information, or other sensitive tenant data. Template inputs are processed but not permanently retained beyond your active use.

3. How We Use Information

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following limited circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist in platform operation, including payment processors, hosting providers, and customer support tools. All service providers are bound by strict confidentiality agreements.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect the rights, property, or safety of ProperPost, our users, or others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, subject to equivalent privacy protections.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

• SSL/TLS encryption for data in transit
• Encryption of sensitive data at rest
• Regular security audits and monitoring
• Access controls and authentication systems

Organizational Measures

• Employee privacy training and agreements
• Principle of least privilege access
• Regular security policy reviews
• Incident response procedures

Security Limitation Notice:

While we implement industry-standard security measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and promptly reporting suspected unauthorized access.

12. International Privacy Rights

Depending on your location, you may have specific privacy rights under local laws. This section outlines rights available in major jurisdictions.

6. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods vary by data type:

Account Information: Retained while account is active and for 3 years after closure
Usage Data: Aggregated data retained indefinitely; identifiable data deleted after 2 years
Support Communications: Retained for 5 years for quality assurance
Payment Information: Managed by payment processors according to their retention policies

ProperPost Legal Documentation Center

Privacy Policy