Contact Support

Get personalized help from our expert support team. We're here to ensure your success with ProperPost.

Average Response Time: 2 Hours

How Can We Help?

Live Chat

Get instant help from our support team through live chat. Available 24/7 for urgent issues.

Email Support

Submit a detailed support ticket and get a comprehensive response from our experts.

Phone Support

Speak directly with our support team for complex issues or urgent assistance.

Support Hours

Priority Support

Live Chat24/7
Email Support24/7
Phone SupportMon-Fri, 6AM-6PM PST

Enterprise customers receive priority support with guaranteed response times.

Response Times

Critical Issues< 1 hour
High Priority< 4 hours
General Support< 24 hours

Average response time: 2 hours across all support channels.

Before You Contact Support

Check Our Knowledge Base

Many common questions are answered in our comprehensive knowledge base. Search for articles, tutorials, and troubleshooting guides.

Browse Knowledge Base

Prepare Your Information

To help us assist you faster, please have the following information ready:

  • Your ProperPost account email address
  • Description of the issue you're experiencing
  • Steps you've already tried to resolve the issue
  • Screenshots or error messages (if applicable)
  • Your property management software details

Check System Status

Before reporting an issue, check if there are any known service disruptions or maintenance windows.

View System Status

Emergency Support

For critical system outages or security issues that affect your business operations.

Emergency Hotline

(555) 911-HELP

Available 24/7 for Enterprise customers

Emergency support is reserved for critical issues that significantly impact your business operations. For general support, please use our regular support channels.